347-324-8812 info@maddadinside.com
About Me
I’m Kapil Ralli, a seasoned professional with over 20+ years of experience transforming operations, scaling businesses, and delivering measurable results. Recognized for driving multi-million-dollar savings, double-digit performance gains, and significant risk reduction, I specialize in crafting tailored strategies that empower businesses to grow and thrive. With extensive on-ground experience across the US, LATAM, Philippines, and India, I bring deep expertise in designing sourcing strategies that align with business goals. Whether it’s determining what should remain captive, retained onshore, or outsourced offshore, I help companies strike the perfect balance to optimize cost-efficiency and operational performance. Beyond strategy, I guide organizations in establishing offshore operations—from selecting the right location and setting up facilities to crafting recruitment plans and implementing governance frameworks. My hands-on approach ensures seamless execution, sustainable growth, and effective oversight across all aspects of global operations.

Proven Success

The Numbers Don’t Lie

  • $80M+ in annual cost savings through strategic vendor management
  • $300M+ in provisional savings and revenue growth
  • 27% reduction in risk acceptance exposure
  • $1B+ active inventory management
  • 16% reduction in customer complaints
  • Set up & Oversight of over 4500+ FTE across 8 global locations

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Revenue Increase

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Business Engagement

01. Experience

My career includes supervision responsibilities for large-scale BPOs and over 190 technology, servicing, and product vendors. I’ve managed the entire vendor lifecycle—from business needs assessment and vendor identification to RFI/RFP processes, selection, contract negotiations, and post-award operational execution. This end-to-end approach ensures seamless delivery, operational excellence, and alignment with business objectives.

My exceptional communication and leadership skills enable me to engage stakeholders and influence at all levels of an organization. I excel at fostering strong relationships, leading collaboration efforts, and establishing strategic partnerships with senior leadership, key stakeholders, clients, and suppliers. Adept at supplying strategies across a wide range of capacities, I am committed to driving significant cost savings and identifying continuous process improvements that yield sustainable results.

02. Achievements

  • Managed over $1.2 billion vendor spend and delivered $80M+ in annual cost savings and establishing best-in-class governance and oversight models.
  • Successfully set up offshore operations in the Philippines, Costa Rica and India, streamlining facility setup, workforce recruitment, and operational governance to deliver exceptional results.
  • Developed sourcing strategies that reduced operational risk, enhanced resilience, and drove significant cost savings for Fortune 500 clients.
  • Identified $12M+ in revenues by leveraging industry insights and relationships, driving growth through strategic BPO engagements and expansion opportunities.

03. Why us

Passionate go getter who is all about helping businesses unlock their potential, overcome challenges, and achieve sustainable growth through strategic sourcing, operational excellence, and global scalability. Let’s connect to explore how I can help you scale your success!

Features

What We Do Best

Scale Business

We specialize in helping small businesses transform their operations into scalable, profitable businesses. With over two decades of hands-on experience in setting up, managing, and optimizing contact centers across the US, LATAM, Asia, and beyond, I bring a wealth of knowledge to help you navigate the challenges of growth.

Vendor Lifecycle Management

We will manage the entire vendor life cycle from pre to post onboarding – Business needs assessment, RFI/RFP process, evaluation, selection, contract negotiations, delivery obligations, risk management and operational execution.

Technology Set up

We will ensure alignment with business goals, innovation readiness, and operational scalability. Key focus areas include stress-testing performance, security protocols, regulatory compliance, financial stability, ESG standards, adaptability to evolving needs, strategic oversight, strong governance, proactive risk mitigation, and cost optimization.

Subscription Model

Businesses can manage capacity effectively with a subscription-based, pay-per-usage model, offering flexibility and scalability. This approach supports building and expanding global teams while only paying for resources used, with solutions for talent sourcing, hiring, customized IT-enabled workspaces, and comprehensive compliance and operational support.

IT Solutions

We deliver comprehensive IT solutions, from crafting customized strategic roadmaps to implementing top-tier hardware and software. Our services include seamless software migration, efficient hardware relocation, and acting as a liaison with third-party providers, ensuring full support throughout the process and beyond.

Managed Services

We will manage your End-to-End Business need – BCP/Disaster Recovery, Proactive monitoring, maintenance, Cyber Security, Consulting, Invoice management, Hosted Solutions, Telephony, ITSM, Device lifecycle services, Unified communications, Industry and Regulatory adherence.

Get In Touch

Contact:
5900 Balcones Dr, STE 100
Austin, TX 75094
+1 347 324 8812
info@maddadinside.com

Mad Dad Inside LLC

Leadership Team

Kapil Ralli

Founder/CEO

The man who never sleeps but dreams BIG, blending the discipline of Wall Street, the art of storytelling, and a relentless pursuit of excellence -because why stop at just doing one thing at a time.

Deepti Pundir

CFO / Also CSO*

The rock of my life who’s by my side whether I trade stocks, or prune roses or tackle business risks or just dish out life’s advice. The one I can’t do without.

CSO (Chief Spending Officer)